Netflix is not only in the movie business, it is also turning into this year’s biggest corporate horror story. Having increased its price by 60% earlier this summer, Netflix has lost 800,000 customers and $12 billion in 90 days - including $2.3 billion in one day earlier this week. So should we feel sorry for founder and CEO Reed Hastings, whose has gone from Silicon Valley hero to corporate goat in just a nightmarish three months? No, we shouldn’t. According to John Tschohl, the so-called “guru of customer service”, Hastings deserves all the ridicule and criticism that he is now getting.Source: http://feedproxy.google.com/~r/Techcrunch/~3/57EHm50R9MI/
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